6 Tips for Creating a World-Class Business
Every business leader has their own ideas about how to create a world-class company. If you’re a forward-thinking business owner in Canada, then you’ve probably read a lot of books and blogs on this topic. The content may vary from author to author, but many of the main ideas stay the same.
In this blog, we’d like to offer up some of our own tips for creating a world-class business. To do this, we’ve taken a slightly different angle on the discussion—we know that if you’re like most small business owners, you’re probably very busy so we asked ourselves: where is your time best spent? Here is what we came up with:
1. Create a shared vision, mission and purpose.
Every organization can benefit from having a clear direction. To do this, it’s important to sit down and put some teeth into these guiding statements: vision, mission, and purpose. You don’t have to spend hours on the project, but you’ll find the clarity provided by these statements can help both you and your employees in a number of unexpected ways! They become decision-making tools so you can streamline what to focus on and what not to, when it comes to product development, recruitment, and service standards—to name a few.
2. Communicate your organizational values.
Once you’ve determined what’s important to your business—by creating these guiding statements—it’s important to communicate these values to everyone. They won’t accomplish anything sitting in your desk drawer 🙂 Print off copies and put them up around the office: on a bulletin board, next to the water cooler, wherever they’ll be seen and read. Make sure they stay top of mind for your employees.
You can also use them to connect with customers who share a similar perspective. The kicker is to live them as well! Communication through action is stronger than words. Organizational values need to be lived for them to come to life.
3. Provide world-class customer service.
Nothing is more important in the business world than strong relationships. If you want your company to succeed then you need to make sure you’re cultivating them. So remember to ask for feedback from your customers. Listen to what people are saying about you—both in person and online. If you don’t like the conversation, figure out how to change it—even if it means changing how you operate! It will help your business in the long run. Your customers’ perception is your reality. Do you know what they say about you to others? Have you asked them?
Here at Amplify, we believe in helping business owners find simple solutions to grow their companies. We exist to help you build an organization around your values and help you achieve your vision. In the next part of this blog series, we’ll talk more about organizing the financial aspects of your business like basic accounting—so stay tuned to read more!
If you’d like to start a conversation about your finances in the meantime, visit our contact page to talk about small business accounting and more!